Welcome to Adorearth. Below are answers to the questions we are asked most often. We value transparency and want you to have every detail needed to choose well for your sleep sanctuary. If you have further questions, please reach out to our friendly customer support team.
Which materials go into Adorearth sheets?
Made from 100% organic bamboo, a renewable and sustainable resource, our signature sheets feel wonderful. A sateen weave gives them a silky-smooth feel that is incredibly soft and kind to skin. The bamboo comes from FSC-certified forests, so every step from grove to bedroom follows responsible, ethical practices.
How does bamboo differ from regular cotton?
Compared with conventional cotton, bamboo has a number of distinct benefits. Naturally hypoallergenic and antibacterial, it suits anyone with sensitive skin or allergies. It also breathes better and wicks away moisture, which helps balance your body temperature so you sleep cooler and more comfortably. On top of that, bamboo is the greener, more sustainable choice, since it grows quickly with no pesticides and little extra water.
Do your products hold any certifications?
Yes. Our bamboo comes from FSC-certified forests, and our products carry OEKO-TEX® certification, meaning they contain no harmful chemicals and are safe for your whole family. We hold ourselves to the highest quality and sustainability standards in everything we make.
What comes in a sheet set?
Each sheet set includes a flat sheet, a fitted sheet and two pillowcases. The fitted sheets have deep pockets that fit mattresses up to 40cm thick.
Which sizes can I buy?
You can choose from several sizes that suit most beds: Single, King Single, Double, Queen and King. Check our size guide for the exact measurements.
Are there other bamboo products in your range?
Yes. Beyond our signature sheet sets, our expanding range of bamboo bedding and lifestyle products features:
What are the shipping costs?
Standard shipping is FREE on every order within Australia.
How soon will my order arrive?
We usually process orders inside 24 hours. Standard delivery takes 2–8 business days and express delivery takes 1–3 business days. Keep in mind that weekends and public holidays are not counted as business days.
How do I track my order?
After your order ships, we will email you a tracking number. Enter it on the carrier's website to follow your parcel.
Can you ship overseas?
For now we deliver only within Australia. We hope to offer international shipping down the track, so subscribe to our newsletter to hear the news.
What is the return policy?
Our products come with a 90-day, risk-free trial because we are confident you will love them. If you are not fully happy with your purchase, return it within 90 days of receiving it for a full refund. Please note the cost of return shipping is yours to cover.
How do I start a return?
Contact our customer support team and give us your order number and the reason for the return. We will then send you instructions for sending the item back.
What warranty do you offer?
We are proud of how our products are made. Every product comes with a 12-month warranty covering manufacturing defects. Damage caused by accidents, improper care or normal wear and tear is not covered.
How should I look after my bamboo sheets?
So your bamboo sheets stay soft and luxurious for many years, we suggest these care steps:
Do bamboo sheets shrink?
We pre-wash our bamboo sheets to keep shrinkage down. Even so, a little shrinkage can happen after the first wash. Following the care instructions closely will help keep it to a minimum.
How do I avoid pilling?
All natural fibres can pill. To avoid it, wash your sheets on their own rather than with other items, particularly anything with zippers or a rough texture. A gentle cycle and a mild detergent also help reduce pilling.
Business Hours: Monday to Friday, 9am to 5pm AEST
Business Email: contact@adorearthshop.com
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